bee in my small business bonnet

Small business owners – listen up. There’s no sense running around any longer pretending social media isn’t for you. This is a brand new marketing world these days. No one’s saying you have to give up the old ways in order to embrace the new. And no one’s saying you need a MySpace page. Somewhere on the continuum of traditional horses and new media ponies, there is a ride for you. But, particularly for smaller businesses, eschewing this new fangled media because you don’t understand it or see how it could work for you doesn’t make great strategic sense. At this point, I just beg you to stay open minded enough to consider the possibilities. Ok? Ok.

Sorry about this, I had a couple of frustrating conversations last week with clients that made me want to whip out my PC and start blogging on the spot. My point isn’t that traditional marketing and advertising are bad. Nor is it that only new methods of marketing will help your business. That’s not my point at all. But, let’s face it, most small businesses are operating on a limited budget and cannot afford to put all of their eggs in a single gilded basket. A well-planned, thoughtful and strategic marketing and communications plan will help ALL businesses regardless of which marketing levers you choose to pull. Whether you’re retail, B2B, a consultant – whatever – there are ways to manageably blend social media marketing into your strategic plan to help build your bottom line. But the first question always should be: where on earth are you trying to go?

A targeted consultant needs to build up “subject matter expert” cred. A retailer needs to connect with her customers and know what they want. A restaurant needs to keep track of what other restaurants are doing in their market, genre and industry. And hear this: all of these things end up generating revenue! But you can’t just pull levers and push buttons willy-nilly and expect a successful (much less repeatable) result. Nor can you pull the blanket up over your head and wait for it all to just go away, already!

Social media is so NOT on one of my potential client’s radar that she laughed out loud, rolled her eyes and informed me that Twitter was only used by 20 year olds. (Her customer is 30-55 year old women.) I hesitated. Because realistically, any single tactic is not going to work if a client is disinterested to the point of venom. I realize that just because I have consumed the sugary beverage, it doesn’t mean others are here with me.

And yet this is where I go sideways. Because I think the best small business owners are the ones with natural curiosity and a desire to learn what’s affecting them. They are willing to put a goal in place, fight for it tenaciously but then retreat and course correct when necessary. Shutting down and fighting evolution in business – and believe me folks, you could call social media one of those evolutionary points – means potentially atrophying and dying off prematurely. Like everything else in life, leading from a place of fear and lack of knowledge does not propel you to wisdom and success.

Social media, like any single platform or tool, will be neither your deliverance nor your demise. It’s not a silver bullet and it does take some time and thought to implement. So, no. Social media isn’t for everyone. Unless you want to have a direct and immediate conversation with a particular audience, that is. To me, that’s an incredibly powerful reason to dip a toe in the water and ask a few questions. Dream a little. Adapt and evolve. Grow up.